1jj5 Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by 1jj5 ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at 1jj5.pro. This Policy applies to all personal data collected from individuals who access the 1jj5 website, register an account, place bets, play casino games, or otherwise interact with any service provided through the 1jj5 platform.

1jj5 is committed to protecting the privacy and security of your personal data. This Policy explains in clear terms what personal data we collect, the purposes for which it is used, the legal bases on which we rely to process it, how long we retain it, and the rights available to you as a data subject. We encourage you to read this Policy carefully before registering an account or submitting any personal information through the 1jj5 platform.

This Policy should be read alongside the 1jj5 Terms & Conditions, available at /terms-conditions, and the Responsible Gaming Policy at /responsible-gaming. Where any conflict arises between this Policy and those documents on matters of data privacy, this Policy takes precedence.

02 Data We Collect

1jj5 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and occasionally from third-party service providers engaged in identity verification, payment processing, or fraud prevention. The categories of personal data we collect include:

Where you choose not to provide personal data that is required to operate your account — such as identity verification documents — 1jj5 may be unable to provide certain services, including withdrawal processing, to your account.

03 How We Use Your Data

1jj5 uses the personal data we collect for the following specific purposes:

• Account Registration and Management: To create and maintain your 1jj5 account, authenticate your identity at login, manage your account preferences, and communicate important account-related updates to you;
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years, confirm your identity in compliance with anti-money-laundering obligations, and prevent the creation of duplicate accounts;
• Transaction Processing: To process PKR deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), record transaction history, and investigate disputed transactions;
• Service Delivery: To provide access to all 1jj5 gaming services, including sports betting (cricket, PSL, World Cup markets), live casino games, slots, Teen Patti, and promotional offers;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, bonus abuse, and money laundering;
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering regulations, gaming compliance standards, and any other legal or regulatory requirements applicable to our operations;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and, where appropriate, to apply responsible gaming interventions such as deposit limits, cooling-off periods, or account suspension;
• Customer Support: To respond to your support requests, resolve complaints, and improve the quality of our customer service;
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the 1jj5 platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given explicit prior consent. You may withdraw this consent at any time.

04 Legal Bases for Processing

1jj5 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and 1jj5 — including account creation, transaction processing, and service delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you;
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money-laundering verification, age verification, and transaction reporting, is carried out on the basis of legal obligation;
• Legitimate Interests: Processing carried out to pursue the legitimate business interests of 1jj5 — including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental privacy rights;
• Consent: Processing for marketing communications and certain non-essential cookies is carried out solely on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Cookies & Tracking Technologies

The 1jj5 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain your session while you are logged in, and to analyse how the platform is used so that we can improve it. A cookie is a small text file stored on your device by your web browser when you visit a website.

The types of cookies used by 1jj5 include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled;
• Functional Cookies: Remember your account preferences, language settings, and responsible gaming configuration so that you do not need to re-enter them on every visit;
• Analytics Cookies: Collect aggregated, anonymised data about how players use the platform — such as which pages are visited most frequently and where users encounter errors — to help us improve the platform experience. Analytics cookies are only set with your consent;
• Marketing Cookies: Used, with your explicit consent, to track activity that informs the relevance of promotional communications we send you. 1jj5 does not permit third-party advertising networks to place marketing cookies on our platform.

You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may prevent the 1jj5 platform from functioning correctly and may result in your being unable to access your account.

06 Data Sharing & Disclosure

1jj5 does not sell, rent, or trade your personal data to third parties for their independent commercial use. Personal data is shared externally only in the following circumstances, and always subject to appropriate contractual safeguards:

• Payment Processors: Your financial data is shared with payment service providers (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank) solely to the extent necessary to process your deposit or withdrawal transactions. These providers are bound by their own data protection obligations and are not permitted to use your data for any other purpose;
• Identity Verification Providers: Where KYC verification is conducted via a third-party identity verification service, your identity documents and verification data are shared with that provider solely for the purpose of verifying your identity. Verification data is not retained by the provider beyond the period necessary for verification;
• Game Software Providers: Game session data may be shared with third-party game studios and live dealer platform providers to the extent necessary to deliver the game experience and resolve game-related disputes. These providers operate under data processing agreements with 1jj5;
• Fraud Prevention and AML Services: In the course of anti-fraud and anti-money-laundering screening, certain account and transaction data may be shared with specialist compliance service providers. This processing is carried out on the basis of legal obligation and legitimate interests;
• Legal and Regulatory Authorities: 1jj5 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory directive. Where legally permissible, 1jj5 will notify the affected account holder of such a disclosure request;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 1jj5's business assets, personal data held by 1jj5 may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming the same data protection obligations set out in this Policy.

07 International Data Transfers

Some of 1jj5's service providers and data processors are located outside Pakistan. Where personal data is transferred to recipients in countries that may not provide the same level of data protection as applicable to our operations, 1jj5 ensures that appropriate safeguards are in place. These safeguards include contractual data protection clauses incorporated into agreements with all third-party processors, requiring them to process transferred data only for the specified purpose, to apply security standards equivalent to those maintained by 1jj5, and to return or securely destroy data upon termination of the service relationship.

By registering an account with 1jj5, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan in accordance with the safeguards described in this section.

08 Data Retention

1jj5 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable legal, regulatory, or compliance obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active 1jj5 account is retained for the duration of the account relationship and for a minimum period of five (5) years following permanent account closure, to satisfy anti-money-laundering record-keeping obligations;
• KYC and Identity Verification Records: Identity documents and verification records are retained for a minimum of five (5) years from the date of verification, in line with applicable AML compliance requirements;
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years to comply with financial record-keeping obligations;
• Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the last interaction, to allow investigation of any subsequently raised complaint or dispute;
• Marketing Consent Records: Records of your marketing consent and any subsequent withdrawal of consent are retained for the duration of your account relationship and for three (3) years thereafter, to demonstrate compliance with consent obligations;
• Inactive Account Data: Where an account has been inactive for twelve (12) or more consecutive months and the account has been closed, personal data not subject to mandatory legal retention obligations will be securely anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

09 Your Rights

As a data subject, you hold the following rights in respect of your personal data held by 1jj5. Requests to exercise any of the rights listed below should be submitted in writing to [email protected], clearly identifying your 1jj5 account and the right you wish to exercise. 1jj5 will respond to all valid requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data 1jj5 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Certain corrections — particularly to identity data — may require supporting documentation;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to override by legal retention obligations — for example, AML record-keeping requirements mean that transaction and KYC data cannot be deleted on request within the mandatory retention period;
• Right to Restriction: You may request that 1jj5 restrict processing of your personal data while the accuracy of the data is contested, while a legitimate interests objection is under consideration, or where processing is unlawful but you prefer restriction to deletion;
• Right to Data Portability: Where processing is carried out on the basis of your consent or on the basis of contractual necessity, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You have the right to object at any time to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. 1jj5 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The 1jj5 platform is strictly intended for individuals aged 21 years and over. 1jj5 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and withdrawal processes, and 1jj5 employs active checks to identify and close accounts held by underage individuals.

If you become aware that a minor has registered an account with 1jj5 or has provided personal data through the platform without appropriate parental or guardian consent, please notify us immediately at [email protected]. Upon receiving verified notification of underage account use, 1jj5 will suspend the account, delete the associated personal data where legally permissible, and handle any balance in accordance with our responsible gaming policy.

Parents and guardians in Pakistan are encouraged to use parental control software to restrict access to online gambling platforms on devices used by minors. 1jj5 supports national and international initiatives aimed at preventing underage gambling.

11 Security Measures

1jj5 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• Encryption in Transit: All data transmitted between your device and the 1jj5 platform is encrypted using 256-bit SSL/TLS protocols. This protects your login credentials, payment information, and all other data submitted through the platform from interception;
• Encryption at Rest: Sensitive data stored in 1jj5 systems, including password hashes, financial data, and identity documents, is encrypted at rest using industry-standard encryption algorithms;
• Access Controls: Access to personal data within 1jj5 systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and undergo data protection awareness training;
• Two-Factor Authentication: 1jj5 supports two-factor authentication (2FA) for player accounts. Enabling 2FA is strongly recommended and adds a significant additional layer of protection against unauthorized account access;
• Intrusion Detection and Monitoring: 1jj5 employs continuous monitoring of platform systems for security anomalies, intrusion attempts, and suspicious activity patterns;
• Incident Response: In the event of a personal data breach that poses a risk to your rights and interests, 1jj5 will notify affected players and relevant authorities within the timeframes required by applicable obligations.

While 1jj5 takes all reasonable and proportionate measures to protect your data, no internet-based system can guarantee absolute security. You are responsible for keeping your own login credentials secure and for notifying 1jj5 promptly if you suspect unauthorized access to your account.

12 Third-Party Services

The 1jj5 platform may integrate with or link to third-party services, including live game studio providers, payment gateways, and identity verification platforms. This Privacy Policy applies solely to personal data collected and processed by 1jj5. It does not govern the data practices of third-party service providers, whose own privacy policies and data protection terms apply to their respective processing activities.

All third-party processors engaged by 1jj5 are required to enter into data processing agreements that bind them to process personal data only on 1jj5's documented instructions, for the specific purpose for which data is shared, and to apply security standards no less rigorous than those maintained by 1jj5. 1jj5 conducts due diligence on third-party processors before engagement and reviews those arrangements periodically.

Where the 1jj5 platform contains links to external websites or platforms, please be aware that following such links means you are leaving the 1jj5 platform. 1jj5 has no control over the content or data practices of external sites and accepts no responsibility for them.

13 Updates to This Policy

1jj5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. The effective date of the current version is displayed at the top of this document.

Where changes to this Policy are material — meaning they significantly affect the nature of data we collect, the purposes for which it is used, or the rights available to you — 1jj5 will provide notice to registered players via email or a prominent on-platform notification at least fourteen (14) days before the revised Policy takes effect. For minor or non-material changes, we may update this Policy without advance individual notice, though the effective date will always be updated.

Your continued use of the 1jj5 platform after the effective date of any revision constitutes your acknowledgment of and agreement to the updated Policy. If you do not agree to the revised Policy, you must cease using the platform and may close your account by contacting our support team.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which 1jj5 processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within five (5) business days.

Data Enquiries: [email protected]

Support Hours: 24 hours a day, 7 days a week

Language: English

Please include your registered 1jj5 username or account email address in all privacy-related correspondence to allow us to locate your account record promptly. For data rights requests, we may ask you to provide proof of identity before processing your request in order to protect your data from unauthorized access.

If you are not satisfied with the manner in which 1jj5 has handled your privacy concern after raising it with us directly, you have the right to escalate your complaint to the relevant data protection or gaming regulatory authority with jurisdiction over our operations.